Transform your contact centre with cloud-based solutions.

Are you ready to upgrade your contact centre systems? Radius utilises cloud-based solutions for scalable, effective systems which integrate calls, video, and messaging into one unified platform. Built for businesses managing multiple agents, our contact centre technology solutions deliver seamless communication across devices.

With features like advanced call routing, real-time analytics, and mobile integration, your team gains the ability to deliver outstanding service from anywhere. By partnering with Radius, you can future-proof your operations – and do so with flexible, cost-effective solutions backed by expert support.

At Radius, we don’t hold back with our call centre telephone systems. They include a range of features for a comprehensive offering. These features include:

• Digital phone system: Integrate cloud-based phone systems with advanced call routing and management. Handle calls seamlessly across devices for uninterrupted communication and optimal customer service.
• Video conferencing: Enable face-to-face collaboration among agents and supervisors. Along with fostering better real-time communication for you and your employees, video conferencing enhances teamwork and streamlines training efforts.
• Instant messaging: It doesn’t have to be just voice communication. Support instant messaging between team members with chat features. Quickly share updates and resolve issues to keep operations running smoothly. 
• On-hold marketing: With our phone systems for call centres, you can engage customers during wait times with custom on-hold messages. Promote new services, provide updates, and enhance the customer experience.
• Call recording: Record and store calls securely. These calls can be used for everything from training to quality assurance. This then extends into performance improvements by analysing real-time customer interactions.
• Call reporting and analytics: Monitoring agent productivity and call metrics is made easy with call reporting and analytics. Access detailed reports, using insights to optimise workflows and enhance customer satisfaction. 
• File share and storage: Enable teams to share and store documents securely within the system. Doing so simplifies collaboration and means all agents gain access to the resources they need.