Complaints
Our insurance partners aim to provide a high level of customer service at all times, however if you are unhappy with any aspect of their service please follow the steps below, which have been created to ensure you are directed to the firm responsible for dealing with your concerns:
If your complaint is regarding any aspect of the service provided by Radius Insurance Solutions Limited, please contact them at Meadowhall Business Park, First Floor, MBP4, Carbrook Hall Rd, Sheffield S9 2EQ or call 0333 070 5876.
If your complaint is regarding any aspect of the service provided by Milestone Insurance Consultant’s Ltd, please contact them at Lawnswood House, Redvers Cl, Leeds LS16 6RQ or call 0333 070 5876.
In both cases on the rare occasion your dispute has not been resolved to your satisfaction you may be entitled to refer your complaint to the Financial Ombudsman Service at, Exchange Tower, Harbour Exchange Square, London, E14 9SR, www.financial-ombudsman.org.uk or contact them on 0300 123 9 123.