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Fuel account and card charges
The table below shows the range of charges applied to our fuel card accounts. These ad-hoc and recurring charges are applicable to each account and card/s in line with our terms and conditions and are updated from time to time.
| FEE TYPE | AMOUNT | DESCRIPTION | FREQUENCY | CHARGED |
|---|---|---|---|---|
| Account service charge | % Fee | Supports the quality and development of the UK Network, products and services provided to all our valued customers. | Weekly | Per account |
| Change payment terms | £25.00 | Administration charge applies when a customer has a change in payment terms (subject to credit approval). | Per request | Per account |
| Copy receipt | £10.00 | A charge applied for retrieving a copy receipt from site. | Per transaction | Per transaction |
| Electronic invoice | Free | |||
| Fleet Control and Insights** | £1.50 | Fleet Control and Insights assists businesses with the management of their fuel card spend. It supports the identification of unusual behaviour and provides detailed reporting which can be linked to bespoke alerts on the fuel card account. | Monthly | Per card |
| Lost/stolen/ damaged card replacement | £10.00 | Charge applied to protect account from any unlawful usage. | Per request | Per card |
| Monthly card charge* | £1.50-£2.50* | To cover card manufacturing, distribution, ongoing maintenance and administration costs. | Monthly | Per active card issued |
| Non-usage fee | £1.00 | Inactive card fee applies when no transactions have taken place in a given invoicing period. | Weekly | Per card |
| Paper invoice | £8.99 | Charge applies when a customer requests a hard copy invoice by post. | Per invoice | Per invoice |
| Product switch fee | £25.00 | If the customer decides to change products, before the application has been complete, a product switching fee will be applied. | Per event | Per card |
| Returned direct debit fee | £25.00 – £100.00 | All customers must have a valid bank account and sufficient funds on deposit to cover invoices due. If a Direct Debit is not paid by your bank a charge will be made to cover the associated administration fees. The fee will vary based on the size of the returned payment and will also increase for repeated returns. | Per event | Per event |
| Site clearance fee | £10.00 | In the event that a transaction requires manual clearance at the point of sale due to cardholder error, or the card not being present, then a fee will be applied to cover associated administration costs. | Per event | Per event |
| Transaction query fee | £10.00 | To cover the cost of investigating a valid transaction. | Per transaction | Per transaction |
| Vehicle check | £2.00 | App that supports and collects defect information from vehicle walk around checks. | Monthly | Per registered vehicle, per account |
| On Road Service fee | up to 5% | contribution | Per transaction | Per transaction, calculated on amount excluding VAT |
| Toll Device Non-return fee | up to £175,00 | Per infraction |
* Card Dependant
For any queries regarding your fuel pricing please refer to your weekly invoice or your account manager.
** Optional
All of our prices are subject to any government taxes, duties, levies and charges at the prevailing rate that may apply from time to time.