The problem 

EBISS UK needed real-time tracking to provide accurate ETAs to their customers, ensure the security of their shipments, and enhance the safety of their drivers. Jason Payne, Head of Logistics, stated: "When I started here, there was no tracking at all. We couldn't provide those ETAs to our clients." 

In addition to tracking, EBISS UK also wanted to manage fuel spend effectively through the use of fuel cards, giving their drivers easy access to fuel and reducing administration around expense management. Finally, with the company often travelling in Europe, a European Electronic Toll Service solution was required to ensure easy access to the toll road network. 

The solution 

After reviewing the market, EBISS UK selected Radius to implement a comprehensive vehicle tracking system, alongside fuel cards and a toll reader system. Rhonda Dearsley, Head of Sales and Marketing, noted: "The stuff that we move is incredibly high value, and it's all about security. It's all about our clients having faith in us."  

Vehicle tracking provides a live view of vehicle locations, and allows EBISS UK to provide accurate ETAs to its clients. The system has also allowed the logistics team to view driver journey history and the routes taken, to further optimise planning. In addition, driver performance data has been used to ensure the fleet is driven safely. The additional data and visibility has improved the safety and security of the fleet, and driven a range of business improvements and operational efficiencies. 

In addition to the vehicle tracking system, the fuel cards from Radius help the company to manage and track fuel expenses, and reduce the administration involved for drivers. Meanwhile, the EETS (European Electronic Toll Service) toll reader system ensures smooth travel across toll roads in Europe, saving time and hassle for drivers. 

Results  

EBISS UK has improved customer satisfaction by providing accurate ETAs and ensuring the safety of high-value goods. The system has allowed precise fleet tracking and efficient logistics management. Payne remarked: "It's all about having that trust and the expectation that we know exactly where their property is all the time." 

“The degree of information it gives us as a business... enables us to quantify what works, what's not working, and where we need to make improvements."

Conclusion

The partnership with Radius Telematics has transformed EBISS UK's logistics capabilities, allowing them to maintain high standards of service and secure their reputation as a reliable logistics provider. Payne summarised: "The more knowledge you've got, the happier everyone is, the more trust everyone has, and the more successful everybody is."