Kinesis product update

'Contact us' page

The 'Contact us' page has been updated to enhance operational efficiency and improve overall customer experience:

Amendment to tile options: more specific categories to streamline the enquiry process.
Important required fields for supplementary information: ensuring we gather all necessary details upfront to address customer needs promptly.
Feedback feature: a new option for customers to give feedback directly through the platform.
Cancellations tile: this will include a prompt for a follow-up call to address customers' concerns and help retain them.
Installation tile: customers can request an installation, deinstallation, and/or cancel an installation.

Asset tracking available in Kinesis

We have launched a new asset tracking device - the neon-s - and as part of this launch, customers of Kinesis can now take advantage of our asset tracking product, as well as vehicle tracking and vehicle cameras.

The neon-s device is designed for simple GPS tracking. It's a robust device with replaceable batteries that can be easy self-installed, or even moved between different assets as required. It can be fitted on all types of assets, including vehicles, machinery and equipment, or even other items of high value.

What features are available?

Long battery life – 3 years (can be influenced by different factors)
Replaceable batteries
Battery % visibility
GPS ping location (four times per day)
Slim and easy-to-install
Transferable between assets
IP68 rated ingress protection (water and dust resistance)

The neon-s is ideal for tracking important assets, or can be used in conjunction with our vehicle tracking and vehicle camera solutions as an additional layer of tracking.

Video request page

The video search page has been updated to simplify the camera footage download. The page has just two tiles, making it clear whether you are here to get new footage or view existing footage. What are the objectives?

Simplify the process: our goal is to reduce the time and effort required to access important footage,
Improve incident discovery: users can promptly download and review footage to understand events, which aids in resolving disputes, conducting investigations, and improving driver performance,
Clarify the options: make it clear to view 'Event' footage vs 'Requested' footage.

CAN data available on Kinesis

Previously, users could only access CAN data - primarily fuel level, odometer and RPM information, plus battery level and range for EVs - through Kinesis Pro.

This data can now be accessed via our Kinesis platform, meaning customers using stratus tracking devices can benefit from the additional data capture without using Kinesis Pro.

Recording business, private and commute mileage

We have improved how private/business mileage is managed on the Kinesis platform. This change applies to both the Driver App and the web-based platform. As a result of the change:

Drivers now have the ability to select whether a trip is business, personal, or commute with the Driver App,
Fleet managers can change the designations of trips in the Trip History section of Kinesis,
Reports have been updated to include this information to help with local legislative requirements.

Need help?

Can’t find what you are looking for?

Go to the contact page on Kinesis, our experts are on hand to help with any queries you may have.

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